Use the active conversation
Access available calling controls from the customer conversation when the organization and number support them.
Voice and messaging
Continue customer conversations with WhatsApp Calling
For eligible organizations and numbers, enable WhatsApp Calling and handle supported voice interactions alongside the conversations and customer context already managed in Implifie.
- Number-level calling setup
- Inbox calling controls
- Call activity in customer context
Keep calls connected to the customer workflow
Move from text to a supported voice conversation without treating the call as an unrelated customer touchpoint.
Keep customer context nearby
Use inbox and CRM activity to understand the conversation before or after a call.
Control number availability
Configure WhatsApp Calling at the supported number level through Apps and Integrations.
Apps and Integrations
Enable calling only on eligible WhatsApp numbers
WhatsApp Calling controls appear when the organization, connected number and calling configuration support the capability.
Use Settings → Apps & Integrations → WhatsApp Calling to review and enable eligible numbers. Availability remains subject to Meta account, number and regional support.
- Review eligible connected numbers
- Enable the supported calling configuration
- Confirm calling controls in the active inbox conversation
Prepare the number before your team starts calling
- 1
Connect WhatsApp
Complete the supported WhatsApp Business connection for the organization.
- 2
Check eligibility
Confirm that WhatsApp Calling is available for the account, number and region.
- 3
Enable calling
Use the WhatsApp Calling integration settings to enable the supported number.
- 4
Use and review
Access available calling controls from the conversation and review supported call activity in customer records.
Use voice for moments that are difficult to resolve by text
Sales qualification
Discuss a complex requirement after the customer has started a conversation.
Support escalation
Move an eligible support interaction to voice when real-time explanation is more effective.
Appointment confirmation
Confirm important details with the customer when the workflow and permission support a call.
High-consideration purchases
Answer detailed questions that may be cumbersome to handle across many messages.
Relationship management
Let assigned team members continue important customer conversations by voice.
Issue resolution
Use a call to clarify context, then record the outcome in the wider customer workflow.
Set clear expectations before enabling calls
Eligibility varies
Calling support depends on the connected Meta account, WhatsApp number, organization and region.
Configuration is required
The presence of a WhatsApp connection alone does not guarantee that calling controls will appear.
Respect customer expectations
Use calling in accordance with customer consent, applicable rules and your organization's communication policy.
WhatsApp Calling FAQs
What is WhatsApp Calling in Implifie?
It is support for eligible WhatsApp Business voice interactions within the wider Implifie conversation and customer-management workflow.
Why can I not see the calling controls?
Confirm that the organization and active number support WhatsApp Calling and that the number has been enabled under Apps & Integrations.
Is WhatsApp Calling available for every number?
No. Availability can vary by Meta account, connected number, region, organization configuration and rollout status.
Where can I review call activity?
Supported call activity can appear in contact activity and CRM call-log areas, depending on the organization's configuration and available data.
Does enabling WhatsApp Calling replace the shared inbox?
No. Calling complements the shared inbox. Messaging, assignment, notes, customer context and human collaboration remain part of the broader workflow.
Connect this feature with the rest of your customer journey
Combine connected Implifie capabilities to manage acquisition, conversations, follow-ups and support from one workspace.
Start today
Bring supported voice conversations into your WhatsApp workflow
Connect an eligible number and give teams another way to handle important customer conversations.